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Frequently Asked Questions

What is the benefit of purchasing from Recreation Connection?
Your employer has contracted with Recreation Connection to offer you exclusive product offers and special discounts that are not available to the general public. Select corporate employers are able to participate in the program. All of the offers that are represented are either exclusive discounts, a special offer or provide a special benefit.

Do I have to buy my tickets online?
Purchasing tickets online saves you time and money. We recommend that you purchase your tickets in advance because of possible limited availability. If you would prefer to order your tickets via FAX or mail, click here for an Order Form.

Do you have walk-up service locations where I can purchase my tickets?
Several walk-up service locations are available for ticket purchases in Los Angeles and Orange County. Click here for the current walk-up service locations and hours of operation.

How do I create an account?
Click here to become a member.

Do I need a special corporate access code?
No. You just merely need to put in your company’s name on the ticket order form.

Can I purchase tickets for family or friends?
Absolutely. Tickets make great gifts for birthdays, holidays and special occasions.

Do you guarantee the ticket price?
Prices, availability and offers are always subject to change at any time. Unfortunately, we cannot control when our corporate retail partners change their prices or product offerings.

Will I be receiving E-tickets or hard/paper tickets?
E-tickets are available for the majority of ticket offerings. Some product offerings require that we mail (via UPS) the actual hard/paper tickets to you. E-tickets issued by Recreation Connection are valid for redemption by the individual ticket holder. Although some tickets may be name specific with the purchaser’s name, the tickets may be gifted to another individual and will be honored accordingly.

What are my payment choices?
We accept the following credit cards: Visa, MasterCard and Discover Card.

Is there a service fee?
We charge a minimal processing fee on E-tickets. Ticket orders requiring shipment via UPS include a minimal processing fee along with a shipping/handling fee.

Are tickets refundable?
No. All sales are final. Tickets are non-refundable and cannot be exchanged. No exceptions.

What if I receive the wrong ticket?
We make every effort to prevent mistakes but unfortunately sometimes it happens. Please contact us immediately. We will do our best to rectify the situation in a timely manner.

When will my ticket order be processed?
Some ticket orders may require manual processing to enable membership verification.

  • Orders received during normal business hours Monday – Friday, 7:30am – 4:30pm and weekends/holidays 7:30am – 2:00pm (Pacific Time) will be processed and mailed the same business day.
  • E-tickets are processed and sent to the E-mail address provided within (1) hour after the order is received during normal business hours (see above). E-ticket orders received after these hours will be processed the next business day, within (1) hour of office opening.
Please check your spam and/or junk mail folders as these types of documents may be sorted into these folders. We are not responsible for delays due to power outages or computer connectivity interruption. We do our best to process and ship all orders on the same day they are placed however, we do not guarantee this.

How long does shipping usually take?
You can select from the following shipping options:
UPS Ground: up to (7) days depending on location:
UPS Next Day (except Saturdays):
UPS Next Day (Saturday Delivery):
Note: UPS will only ship to a street address (no PO boxes)

Where is your Corporate Headquarters located?
Recreation Connection:
340 Arden Avenue, Suite 101:
Glendale, CA 92103

What are your business hours?
Monday through Friday: 7:30am - 5:30pm
Weekends and holidays: 7:30am - 2:00pm

What is your Customer Service Number?
(818) 240-7400

Please call us at (818) 240-7400. We have a variety of business models to suit your needs. Let’s talk about what would work best for you. Or, you can E-mail us at: info@recreationconnection.com.


©Copyright 2000-2011, Recreation Connection Services, Inc.
All Rights Reserved.
info@recreationconnection.com
Tel 818-240-7400  Fax 818-240-7410